The backbone to our ongoing enterprise is our service department. This efficiency allows us to minimize overall service costs which are reflected in our competitive maintenance pricing. Perfomance levels are maintained through a complete preventive maintenance program which allows us to be proactive rather than reactive.
MSA's preventive maintenance program, for example, extends to every piece of equipment we offer. We even track the usage and maintenance history of each machine in the field so that we can automatically schedule preemptive service calls. That means your machine will remain in good working order at all times, so it won't let you down when you need it most.
Each of our locations is staffed by some of the finest technicians in the business and stocked with a complete line of factory replacement parts. We're always prepared to make timely repairs and our years of hand-on experience means you'll never have to experience long periods of unproductive downtime. If for some reason we cannot get you up and running in a timely manner, we'll even provide a loaner machine at no charge.
If you do need to place a service call, the technicians we send you are not "glass cleaners" dispatched to meet a promised response time. They are highly skilled, factory-trained technicians that know how to work on your machine. Our technicians carry extensive parts inventories which minimizes multiple visits to fix a single problem.
If you are not satisfied with your MSA equipment we will replace it with an identical model or one with comparable features and capabilities at no cost to you.
Why do we offer this promise? Because we can. The office products we sell are the finest in the business. Our service support is second to none. At MSA Inc. we believe you deserve reliable equipment and responsive service. As far as we're concered, there are no excuses for anything less.